FAQs

FAQ

Help Desk - FAQ

 

Questions about the license key

How can I activate my program without logging in?

Step by step process on how you can activate your program without logging in?

https://www.utility-software.com/how-can-i-activate-my-program-without-logging

  1. Open Utility-Software email
  2. Download and install program
  3. Copy license key
  4. Manual activation
  5. Enter license key
  6. Activation successful
I lost the license key I purchased / I do not know my license key

Please contact support@utility-software .com for further assistance.

I entered my registration key but the program title bar still says 'Unregistered'

The 'Unregistered' message is normal for the free trial key version. This message is only removed by entering the full version key you are sent when you purchase the program. 

Sometimes, however, a registry error occurs when you enter the free trial key and the Enter Reg Key item in the Internet menu is greyed out so that you cannot enter your full version key.

If this happens please send us an eMail to Utility Software support and we will help you solve the problem.

How to reset your license key in the event that it has already been activated

You've purchased software from Utility-Software and see "License key already activated" when you input your license key. This usually happens after reinstallation, when you move your software to a new PC or after a major Windows update. Here's how to reset your license key in these events.

I have not yet received my trial license key / license key

If you wish to test any of our programs for a longer period of time, please use the option available in the software for requesting an extended test phase license. You can do this when you start the program, or simply go to the Internet menu in the software. 

If you do not receive an email after submitting your request, please check whether you correctly entered your email address. If you are using a spam filter to automatically filter out unwanted ads, please check whether the email containing the trial license key has been inadvertently placed in the spam folder. 

If you have already ordered and paid for a full-version license but have yet to receive it, please contact the online shop where you placed the order. It will provide you with the license key required to activate the software.



 

Program activation fails

 

I haven't received the email containing the activation link, despite providing the correct email address

Program activation fails
  1. In case you entered the license key manually, please check your input for typos (too many whitespaces, missed hyphen, used the letter O instead of the number 0 etc.). We recommend copying the license key to the Windows system clipboard and pasting it into the text field through the context menu to avoid typing errors. Please also make sure the license key belongs to the product to be activated.

  2. If you receive error messages during the activation process, please ensure that Internet access is not being blocked by installed security applications (virus scanner, firewall) and adjust their settings accordingly.

  3. Should you receive a detailed error message that includes a security code, please forward the code and the license key you used to support@utility-software.com. Our support agents will then generate the activation code for you based on your security code and license key.

In case you have already activated this license key on a different machine make sure to uninstall the affected application from that machine first. Using the application on more than one machine requires additional license keys which you can obtain at a discount.

I haven't received the email containing the activation link, despite providing the correct email address

Some email providers mistakenly consider automated emails to be spam mail. If you didn’t receive an email with an activation link and your anti-spam guard is active, please check the spam folder of your mailbox.

Hint: If you add the sender’s address support@utility-software.com or rather our email address to your e-mail contacts, you might be able to avoid the problem in the future. 

If you still haven’t received an email containing an activation link, please contact our customer service free of charge. You can either contact our support team via the support contact form or just send an e-mail to support.

 

Codec

Missing codec. What is it and where do I get it?

Codecs are technical procedures used to encode and decode video and audio signals. Through the use of codecs, video and audio files can be recorded and played by set standards.

Modern Windows systems come with a couple of codecs for various audio and video formats out of the box, e.g. MP3 and WMV. Some applications may however request procedures for which no suitable codec is available. In this case, you will have to manually install the required codecs.

There are various free codec packs available on the Internet. We recommend the "Full" edition of "K-Lite Codec Pack" that you can easily obtain through common search machines or software portals.

 

No Internet connection

The computer that I want to use to run the program is not connected to the Internet
If the computer that you wish to use to run the program is not connected to the Internet, please send us an email to support@utility-software.com with the purchased license key and the serial number shown during the licensing process. Using these two pieces of information, our support team will then offer you a suitable solution for manually activating the software without an Internet connection. 

Please enter the serial number and license key exactly as they appear in order to avoid any possible problems.

 

I want a refund

I'm not satisfied with the program and I want a refund

We're sorry that our program didn't satisfy you. Since we always do our utmost to ensure that our programs meet our customer's expectations we'd really appreciate it if you would tell us why you're not happy when you send us your refund request. This will help us to improve our products and, hopefully, to regain your business.

The money is managed through the online shop where you bought the program, so we need a copy of your order confirmation to be able to process your refund request. Just send us an eMail, if possible with a description of why you're not satisfied with the program and how we can improve it. As soon as we have checked your details we will process your refund immediately.

Thank you! We value your criticism just as much as your praise because it helps us to do better

 

How to run Utility-Software programs with administrator privileges?

Staff insider tip

An even faster way is to hold down Ctrl and Shift and then click the program shortcut. This also works with taskbar and start menu shortcuts.

 

Administrator privileges through application shortcut

You can also right-click desktop or program shortcuts to bring up the context menu. Then, select "Run as administrator". If the entry is not showing, click "More" first.

 

Administrator privileges through Windows Search

Simply search for the Utility-Software program you wish to run through Windows search, for example "Ashampoo UnInstaller 7". Right-click the program shortcut to bring up the context menu. Then, select "Run as administrator". If the entry is not showing, click "More" first.

 

 

How you activate an Utility-Software program

How to activate your Utility-Software software offline

Here's how to activate your Utility-Software software offline in just a few steps.

  1. Enter license key and activate
    Run the program and input your license key (1). Then, click "Activate now" (2).
  2. Internet connectivity check
    Once the setup has detected the absence of internet connectivity, click "Next" (1).
  3. Send license key and offline code
    You will then be presented with your license key and offline code (1). Please email both to support@utility-software.com
  4. Your offline license key
    Once we have received your license key and offline code, we will send you an offline license key via support@utility-software.com. Please make sure to check your spam folder or adjust your security settings to receive the code. Once received, run the program again and enter your offline license key (1). Then, click "Activate now" (2).

    You'll be notified once the activation process is complete. Click "Let's go" to start using the program without restrictions (1). Have fun with your new program!
How can I activate a program and register a new account in the process?
  1. Open Utility-Software email
    After you purchase, you will receive an email from Utility-Software GmbH & Co. KG. The subject line will include the reference number and Utility-Software program from your purchase.
  2. . Download and install program
    If you haven't installed the program yet, please use the link in the email to download the program. You will find the link under "Your products" > "Activate manually". Download, install and launch the program.
  3. Activate program
    Once launched, click "Activate" in the activation dialog.
  4. Supply email address
    Enter the email address you used when you purchased the program and click "Next".
  5.  Select activation method
    If you don't have an Utility-Software account, you can activate the program and create an account in the process. To do so, click "Activate with Utility-Software account".
  6. Create Utility-Software account
    Specify the password you will use to access your account here. Make sure to use a strong password and only use each password for a single account. Click "Next" to proceed.
  7. Confirm account
    We've now sent you a confirmation email. Please leave the dialog open and launch your email program.
  8. Open email
    Open the email titled "My Utility-Software account activation" you received from our account team. Then, click the blue "Click here" button.
  9. Complete profile
    Once the program is activated, you'll get the chance to personalize your account with your first name and last name. This step is optional.
  10. Log out and close browser
    For now, click your name and select "Logout" from the menu. Then, close your browser.
  11. Ready to use program
    The activation dialog will confirm that your program has been activated. Click "Let's go!" to start using it.
Activate Utility-Software software via license key
  1. Run setup
    Once you run the setup file, you’ll be prompted to enter your license key (1).
    Note: If you received the license key via email or any other digital means, we recommend you copy it to and then paste it from the system clipboard. Simply select the key in your text file using your mouse and press Ctrl+C to copy it into the clipboard. Then, switch back to the setup and click “Paste from clipboard” (2).
  2. Run activation
    Next, click “Activate now!”.
  3. Continue installation
    The license key will now be validated. Click “Next” to proceed with the installation.
Activate Utility-Software software during setup
  1.  Run setup
    Once you run the setup file, you’ll be prompted to enter your license key. If you don’t have a license key for the program in question yet, click “Get free activation key” (1).
  2. Get license key
    Hier To obtain a license key, input your email address (1) and click “REQUEST FULL VERSION KEY” (2).
    If you’ve already registered with Utility-Software, make sure to use the same email address to obtain a license key for the program.
  3.  Copy license key to clipboard
    You’ll now see your free full-version license key. Press Ctrl+C to copy it to the system clipboard. This will make it easier to enter it into the setup dialog.
  4.  Input license key
    Next, switch back to the setup dialog and click “Paste from clipboard” to fill in your license key.
  5. Activate license
    Finally, click “Activate now!” to complete the activation process.
    Then, click “Next” to proceed with the installation (2).
How can I activate my program without logging in?
  1. Open Utility-Software email
    After you purchase, you will receive an email from Utility-Software GmbH & Co. KG. The subject line will include the reference number and Utility-Software program from your purchase.
  2. Download and install program
    If you haven't installed the program yet, please use the link in the email to download the program. You will find the link under "Your products" > "Activate manually". Download, install and launch the program.
  3.  Copy license key
    Your license key is also listed under "Your products" > "Activate manually". Move your pointer to the beginning of the license key, hold down the left mouse button and drag the pointer to the end of the key to select it. Then, release the button and press Ctrl+C on your keyboard to copy the key into the system clipboard. You can alternatively right-click to bring up the context menu and select "Copy".
  4. Manual activation
    Once the program is launched, click "Enter key manually" at the bottom right of the activation dialog.
  5. Enter license key
    The license key that you previously copied to the system clipboard (step 3) should now appear in the text field. If it doesn't, you can also input it manually (1). Then, click "Activate" (2).
  6. Activation successful
    Once activated, click "Let's go!" to start using the program without restrictions.
How do I activate my program when I'm already a customer and have an account?
  1. Open Utility-Software email
    After you purchase, you will receive an email from Utility-Software GmbH & Co. KG. The subject line will include the reference number and Utility-Software program from your purchase.

  2. Download and install program
    If you haven't installed the program yet, please use the link in the email to download the program. You will find the link under "Your products" > "Activate manually". Download, install and launch the program.
  3.  Activate program. Once launched, click "Activate" in the activation dialog.
  4. Supply email address
    Enter the email address you used when you purchased the program and click "Next".
  5. Utility-Software password
    Enter your Utility-Software password, i.e. the password you used to register your account with us. Then, click "Activate". If you're uncertain about the password, please use "Forgot password?" and follow the instructions.
  6.  Activation successful
    The activation dialog will confirm that your program has been activated. Click "Let's go!" to start using it.
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